Solving challenges across industries
INTERVIEWING SKILLS FOR MANAGERS: BANKING
CHALLENGE:
A national bank has a goal to lower turnover by 1% in the fiscal year. The bank wants to improve the interview skills of 2500 managers/recruiters who hire at multiple levels of the organization.
Completion Time: 1 month to create a solution for pilot testing. 2 months to finalize for national rollout.
SOLUTION: A BLENDED E-LEARNING / TRAINING WORKSHOP
E-learning pre-work on company intranet
4-hour Interviewing workshop for group practice with observation and feedback
Core Value, Leadership and Functional Competencies for entire company
Standardized behavioral interviewing process and tools for all managers
CHANGE MANAGEMENT: RETAIL
CHALLENGE:
After undergoing a major corporate expansion, retail division of a worldwide eyewear company must stabilize its sales culture and large team of businesses. The company wants to provide 1400 multi-brand leaders with skills to manage change in their people and processes.
Completion Time: 4 months to create a solution for pilot testing. 6 months to finalize for national training summit.
SOLUTION: A ONE-DAY TRAINING CONFERENCE ON LEADING CHANGE
2-hour simulation to experience and debrief the realities of major culture change
Training integrated with established values and leadership practices of the company
40 corporate facilitators prepared and evaluated in a 3-day Train-the-Trainer
EMPLOYEE ENGAGEMENT: CORPORATE CULTURE
CHALLENGE:
An enterprise-wide initiative to develop employee engagement is being launched throughout an organization. Formal survey results of 22,000 employees show a need to develop managers in the bottom quartile of employee engagement performance.
Completion Time: 2 months to create 2 Live Meeting webinars for online facilitation.
Solution: The Engagement Edge WEBINAR Series
Fully scripted facilitator guide with interactive polling, chats and producer notes
Participant guide for remote managers to use as reference
PowerPoint deck with Live Meeting interactivity
Engagement Edge Planning Guide for managers to discuss key learnings with teams on the job
RISK MANAGEMENT WEBINAR: CREDIT & LOAN
CHALLENGE:
The Corporate Risk Management Department of an international financial firm is rolling out a new online governance program. Application training must be created to provide 500 employees with a comprehensive review of the new online Risk and Compliance tool.
Completion Time: 1 month to create a recordable webinar on manager roles and functionality of the tool.
SOLUTION: Governance, Risk and Control Solution Training
PowerPoint-based webinar with scripted notes and screen-capture instructions on the use of the risk management tool
3 formatted job support documents for 3 different manager roles
SERVICE SKILLS: RESTAURANT ONBOARDING
CHALLENGE:
A national restaurant chain has a goal to improve hospitality scores company-wide. The company wants to update and streamline hourly training for over 150 locations.This includes training for 6 different positions that must be executed on site.
Completion Time: 2 months to create prototypes for all 6 positions.
SOLUTION: SELF CONTAINED HOURLY TRAINING KIT
Participant materials downloadable from company intranet for easy access
Manager/Trainer materials: high gloss, spiral bound booklets to train each position (Server, Host, etc.)
Streamlined, learnable segments with consistent objectives and hours
Interactive format for all shift sessions
Daily, written, measurable quizzes and test for all positions
